Automate

Hello Everyone,

I'm trying to pull in the comments entered into Process Control element into the default take assigned email.  I've tried a handful of fields but not had any luck.  Any insight would be greatly appreciated.  

Tried formats

Instructions:

[Comment]

Reviewer Comments - "[Comments]"

[$Process.Comment]

[$Activity.Comment]

[$ProcessDefinition.Comment]

[$Process.Comments]

[$Activity.Comments]

[$ProcessDefinition.Comments]

[$ProcessControl.Comment]

[$ProcessControl.Comments]

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Scott Fouss
Associated Shared Services Analyst | Leprino Foods
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Hi Scott

Which comment are you trying to capture?  

Typically emails will come with the history at the end, and it will show the comments at each step

Another approach would be to add you own comment field to the form, promote it, so that you can add it to the email template as a field.  If you want that comment to show up in the history like above, use the comment control to specify which field holds the comments, like:

then specify the field with the comment

Hope that gives you some ideas,
Sigrid

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Sigrid Kok
PSE | Winshuttle NA
------------------------------

Hi Sigrid,

The second idea was exactly what I was looking for.  Getting the comment into the main body of the email was exactly what the business was asking for.

Thank you

------------------------------
Scott Fouss
Associated Shared Services Analyst | Leprino Foods
------------------------------

Original Message:
Sent: 06-30-2021 14:50
From: Sigrid Kok
Subject: Evolve E-Mail Template Comments

Hi Scott

Which comment are you trying to capture?

Typically emails will come with the history at the end, and it will show the comments at each step

Another approach would be to add you own comment field to the form, promote it, so that you can add it to the email template as a field.  If you want that comment to show up in the history like above, use the comment control to specify which field holds the comments, like:

then specify the field with the comment

Hope that gives you some ideas,
Sigrid

------------------------------
Sigrid Kok
PSE | Winshuttle NA
------------------------------

You're welcome, Scott!  Glad to know it will work for you!

Best Regards,
Sigrid

------------------------------
Sigrid Kok
PSE | Winshuttle NA
------------------------------

Original Message:
Sent: 07-01-2021 13:52
From: Scott Fouss
Subject: Evolve E-Mail Template Comments

Hi Sigrid,

The second idea was exactly what I was looking for.  Getting the comment into the main body of the email was exactly what the business was asking for.

Thank you

------------------------------
Scott Fouss
Associated Shared Services Analyst | Leprino Foods
------------------------------


Original Message:
Sent: 06-30-2021 14:50
From: Sigrid Kok
Subject: Evolve E-Mail Template Comments

Hi Scott

Which comment are you trying to capture?

Typically emails will come with the history at the end, and it will show the comments at each step

Another approach would be to add you own comment field to the form, promote it, so that you can add it to the email template as a field.  If you want that comment to show up in the history like above, use the comment control to specify which field holds the comments, like:

then specify the field with the comment

Hope that gives you some ideas,
Sigrid

------------------------------
Sigrid Kok
PSE | Winshuttle NA