Automate

Hi
I've had this issue since we started allowing users to approve via email. When they do, there is text that is returned to the form in place of where the comment would generally appear. This appears for approvals and rejections. How can we fix this? 

------------------------------
Faizee Bodha | Business Systems Analyst
------------------------------

Hi Faizee

There is an alternate setting to change the format via the workflow setting EmailApproval Type

Please see this support article:  https://support.winshuttle.com/hc/en-us/articles/360052511492-Error-related-to-html-text-in-approval-email-text-

End users who approve via email will see something like this

the text the enter will be in plain text.

Best Regards,
Sigrid

------------------------------
Sigrid Kok
PSE | Winshuttle NA
------------------------------

Original Message:
Sent: 05-21-2021 02:58
From: Faizee Bodha
Subject: APPROVAL FROM EMAIL - Text returned to form

Hi
I've had this issue since we started allowing users to approve via email. When they do, there is text that is returned to the form in place of where the comment would generally appear. This appears for approvals and rejections. How can we fix this? 

Thank you
Faizee Bodha 

------------------------------
Faizee Bodha | Business Systems Analyst
------------------------------

Hello

 

Thanks for the information. After following the steps, I still get this:

Is there any way to get rid of it? It's not as bad as it was.

------------------------------
Faizee Bodha | Business Systems Analyst
------------------------------

Original Message:
Sent: 05-21-2021 08:52
From: Sigrid Kok
Subject: APPROVAL FROM EMAIL - Text returned to form

Hi Faizee

There is an alternate setting to change the format via the workflow setting EmailApproval Type

Please see this support article:  https://support.winshuttle.com/hc/en-us/articles/360052511492-Error-related-to-html-text-in-approval-email-text-

End users who approve via email will see something like this

the text the enter will be in plain text.

Best Regards,
Sigrid

------------------------------
Sigrid Kok
PSE | Winshuttle NA

Original Message:
Sent: 05-21-2021 02:58
From: Faizee Bodha
Subject: APPROVAL FROM EMAIL - Text returned to form

Hi
I've had this issue since we started allowing users to approve via email. When they do, there is text that is returned to the form in place of where the comment would generally appear. This appears for approvals and rejections. How can we fix this? 

Thank you
Faizee Bodha 

------------------------------
Faizee Bodha | Business Systems Analyst
------------------------------

Hi Faizee 

When I set EmailApprovalType to 'delimited', I do not see additional HTML markup in process history.



Perhaps you can open a support ticket.  They may able to provide assistance beyond what I can.

Best Regards,
Sigrid

------------------------------
Sigrid Kok
PSE | Winshuttle NA
------------------------------

Original Message:
Sent: 05-24-2021 03:18
From: Faizee Bodha
Subject: APPROVAL FROM EMAIL - Text returned to form

Hello

 

Thanks for the information. After following the steps, I still get this:

Is there any way to get rid of it? It's not as bad as it was.

------------------------------
Faizee Bodha | Business Systems Analyst

Original Message:
Sent: 05-21-2021 08:52
From: Sigrid Kok
Subject: APPROVAL FROM EMAIL - Text returned to form

Hi Faizee

There is an alternate setting to change the format via the workflow setting EmailApproval Type

Please see this support article:  https://support.winshuttle.com/hc/en-us/articles/360052511492-Error-related-to-html-text-in-approval-email-text-

End users who approve via email will see something like this

the text the enter will be in plain text.

Best Regards,
Sigrid

------------------------------
Sigrid Kok
PSE | Winshuttle NA

Original Message:
Sent: 05-21-2021 02:58
From: Faizee Bodha
Subject: APPROVAL FROM EMAIL - Text returned to form

Hi
I've had this issue since we started allowing users to approve via email. When they do, there is text that is returned to the form in place of where the comment would generally appear. This appears for approvals and rejections. How can we fix this? 

Thank you
Faizee Bodha 

------------------------------
Faizee Bodha | Business Systems Analyst
------------------------------