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  • 1.  Turn-off Email Reminder During Non-Business Hours

    Posted 05-03-2021 09:16
    Dear Community,

    We are using workflow in Foundation 12.1. We are currently sending reminder e-mails after a task is overdue hourly, while this is very effective in reminding people to complete tasks, it has become an issue if a user originates a request at non-business hours, say Friday 9 PM. The reviewer would have more than 50 emails in her inbox when she comes into work on Monday.

    Is there a way to turn-off reminder e-mails during non-business hours?

    Thanks a lot,

    Yi

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    Yi Gao | Financial Systems - Sr. Manager
    Echostar Corporation |
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  • 2.  RE: Turn-off Email Reminder During Non-Business Hours

    Posted 05-04-2021 08:13
    There is the BusinessCalendar configuration key, which is true by default. This causes assignment dates to ignore weekends and holidays. However, it may not affect email reminders.

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    Joshua Whitener | Technical Advisor
    Exxon Mobil Corporation | 8326258441
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  • 3.  RE: Turn-off Email Reminder During Non-Business Hours

    Employee
    Posted 05-05-2021 10:48
    Hi Yi

    Josh is correct.   The holidays and weekends can be removed from the due date, but it doesn't stop the job that sends emails from running during non business hours.   

    This would be a great enhancement request.  You can open one on support.winshuttle.com.  Note that business participants are sometimes in different time zones/countries with different work hours and holidays, so this could get complex.

    Best Regards,
    Sigrid

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    Sigrid Kok
    PSE | Winshuttle NA
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  • 4.  RE: Turn-off Email Reminder During Non-Business Hours

    Posted 05-05-2021 11:01
    Thanks so much to both for getting back to me. May I ask where can I get to BusinessCalendar configuration key? If we can remove weekends and holidays from due date calculation it would also be helpful. I googled it and saw it's under Winshuttle Workflow SV Configurator , is that the correct place? How can we access this SV Configurator? 

    Thanks again. We have just started using Winshuttle so we are not familiar with various components yet.

    Regards,

    Yi

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    Yi Gao | Financial Systems - Sr. Manager
    Echostar Corporation | 9192593842
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    Original Message


  • 5.  RE: Turn-off Email Reminder During Non-Business Hours

    Employee
    Posted 05-05-2021 11:17
    Hi Yi

    If you're a WF admin, you'll see this under settings

    Once open you'll see Configure Options

    you can then search enter all or part of the setting and change display keys to all available keys and click search.  Once you see it below, you can click on it to change the setting.
    It's also an executable on the Foundation server, but this method makes it easier to get to.

    The options are documented here:  https://docs.winshuttle.com/foundation-en-12-1-x-online-help/options.htm

    Hope that helps,
    Sigrid

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    Sigrid Kok
    PSE | Winshuttle NA
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    Original Message