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  • 1.  Usage Report Export

    Posted 04-21-2021 15:02
    I have tried several times to export a usage report. It displays a message that I will receive an email, but this never happens. Is there an error with this feature?

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    Chris Ford | Manager, Business Process & Master Architect
    Brown-Forman Corp. | +1.502.774.6603
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  • 2.  RE: Usage Report Export

    Posted 04-21-2021 16:07
    Hi Chris-- Using the Export button works for me using Chrome. I wonder if that only works up to a certain number of lines, though? I don't think that I've gotten it to send me an email with the usage report either, but I can't say that for sure. 


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    Jaime Jost | Data Solutions Engineer
    Patterson Companies | 6512410000
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    Original Message


  • 3.  RE: Usage Report Export

    Posted 04-21-2021 16:31
    Update--I tried the email function and it worked for me. It took about 10 minutes to get the email, which was from Winshuttleprod@pattersoncompanies.com. Sharing that in case yours is set up similarly. This was minimally helpful at best, but I wish you luck anyway.

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    Jaime Jost | Data Solutions Engineer
    Patterson Companies | 6512410000
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    Original Message


  • 4.  RE: Usage Report Export

    Posted 04-26-2021 10:13
    Hi Chris -

    Have you looked in your Junk email box in case the email got sent to there?

    Thanks!

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    Jennifer Hwang | SE
    Winshuttle North America
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    Original Message


  • 5.  RE: Usage Report Export

    Posted 04-27-2021 08:29
    Thanks for the suggestion. I did indeed check my spam folder as well as check for files in the WS download section. It appears as though the file is never created. So no email to find in spam, or anywhere.

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    Chris Ford | Manager, Business Process & Master Architect
    Brown-Forman Corp. | +1.502.774.6603
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    Original Message


  • 6.  RE: Usage Report Export

    Posted 04-27-2021 09:11
    Hi Chris  -

    Are you able to view anything you've generated when you click on "View Exported Reports"?


    Thank you!

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    Jennifer Hwang | SE
    Winshuttle North America
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    Original Message


  • 7.  RE: Usage Report Export

    Posted 04-27-2021 09:19
    Jennifer,

    Nothing shows up. It has worked for me in the past, but now I do not get anything back. I do get the message that I will receive an email. But that message clears after a few minutes and then nothing...

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    Chris Ford | Manager, Business Process & Master Architect
    Brown-Forman Corp. | +1.502.774.6603
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    Original Message


  • 8.  RE: Usage Report Export

    Posted 04-27-2021 10:05
    Hi Chris -

    It does sound strange. I would open up a Support ticket, just in case.  Nothing in your user profile has changed, correct? Like you haven't had your reporting rights taken away?


    Good luck!

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    Jennifer Hwang | SE
    Winshuttle North America
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    Original Message


  • 9.  RE: Usage Report Export

    Posted 04-27-2021 11:58
    Well, they are rolling in now. Not sure why it took so many days but the export is now working correctly.

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    Chris Ford | Manager, Business Process & Master Architect
    Brown-Forman Corp. | +1.502.774.6603
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    Original Message


  • 10.  RE: Usage Report Export

    Posted 04-28-2021 08:38
    Hooray! Probably because we were talking about it. :-)

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    Jennifer Hwang | SE
    Winshuttle North America
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    Original Message