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  • 1.  Winshuttle stopping in a VDI

    Posted 01-15-2021 12:12
    ​Hello Community,

    We recently upgraded Winshuttle from v10  to v 12.1.    We are using VDI's.   Our US and India teams sometimes encounter  issues with the WinShuttle  stopping and then restarting.  We did not have these issues in v10.   Has anyone experienced similar issues?  If so is there a work-around?

    Thank you!
    Carolyn 
    ​

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    Caroyn Mulier | Manager
    Medline Industries, Inc. | 224-931-1889
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  • 2.  RE: Winshuttle stopping in a VDI

    Employee
    Posted 01-18-2021 10:56
    Hi Carolyn

    By VDI, I'm assuming it's a virtual desktop?  I'm  also not sure what you mean by start and restart - is the restart automatic?  

    Overall, I have not heard of issues with Winshuttle running on virtual machines, as we have customers successfully running on them in all versions of Studio.  

    I'd suggest you open a support ticket and provide as much information as you can to best determine what is occurring.

    Best Regards,
    Sigrid

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    Sigrid Kok
    PSE | Winshuttle NA
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    Original Message