Hello Guys!
First of all I would like to thank you for the great posts and the collaboration that's going on our online community.
Highly appreciate your time and efforts.
With this post I would like to provide a quick update about our awesome Support teams.
The Global Support Team is represented in three different continents. We have Teams located in the UK, USA and in India to make sure Winshuttle customers are provided assistance in all time zones 24/5.
Our team has domain and technical knowledge in SAP, SharePoint, SQL and Winshuttle products along with rich experience in supporting/serving our valuable customer base.
We take pride in our great Customer Satisfaction rate which is a feedback provided by the customers after the ticket/issue has been solved with consistently hitting 98%.
We pick up cases that customers raise with different priorities (Urgent, High, Normal and Low) and we make sure to follow the SLA's (Service-Level Agreements). This means that every case must be resolved within a designated time frame depending on its priority.
Our job is very customer focused. We assist customers all over the world with all sorts of problems – installation/upgrade of our software, write and run scripts, issues with software compatibility, composer forms and workflows, connection issues between Winshuttle and SAP etc.
We have different tracks depending on the nature of the request: Studio (which are requests mainly related to Scripting), Foundation, Forms & Workflow, SAP Tech.
The main resource of information for the customers is the Winshuttle Support Portal which can be accessed as per the following link https://support.winshuttle.com/hc/en-us.
Customers can search for the knowledge articles, download the software and look for helpful tips on the Portal. They can search for the particular error messages they are receiving, and they might find the resolution prior to raising the support case.
Below are some examples of the most popular articles Winshuttle customers refer to.
https://support.winshuttle.com/hc/en-us/articles/360023688031-Which-Sap-Gui-Versions-Are-Supported-by-Winshuttle-
https://support.winshuttle.com/hc/en-us/articles/360031115412-Your-Profile-Is-Not-yet-Set-You-Cannot-Use-This-Functionality-
https://support.winshuttle.com/hc/en-us/articles/360025950471-No-Message-is-Returned-from-SAP-Non-Batch-Scripts
We maintain our Knowledge Database daily to ensure all Winshuttle customers have the latest support information readily available to them.
You can reach out to Support via online, telephone and chat.
Online – by filling the request form https://support.winshuttle.com/hc/en-us/requests/new
Phone - +1 (844) 443-4478 +44 (0) 808 169 9696 (UK) +33 (0) 1 86 76 05 85 (FR) +49 (0) 89 41207106 (DACH) +91 (0) 000 80004 02042 (IN) Page 9 +86 400-920-1130 (CHINA) +61 1300 390 209 (AUSTRALIA)
Chat – available between 7:30 -10:00 AM PST on our support portal (support.winshuttle.com)
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Kiran Vangaru | EMEA/APAC Support Manager
Winshuttle UK | 020 8879 5465
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