Automate

Hi Winshuttle Community,

As you may know, as we release new versions of Winshuttle software, we decommission older versions from support and maintenance. Our product support availability webpage  details this product life cycle information. The life cycle for each version (X.Y e.g., 12.0) of our products starts upon its release date when it is fully supported by customer support and engineering, continues through a phase of limited support, and eventually becomes end of life at which time customer support is discontinued.

Limited support means that Winshuttle will continue to assist customers with debugging script and solution development issues, but Winshuttle will stop providing programmatic code fixes.  Customers using products with limited support requiring programmatic code fixes will need to upgrade to the latest version; after upgrading, they will qualify for Customer Support for any necessary programmatic code fixes.

When a product version reaches the end of life phase, it means that Winshuttle stops providing the following: all customer support (including assistance with bug fixes and patches), the option to purchase additional licenses for that version, and product documentation and training.

It's important to plan for upgrading to the latest version of software:

• to maintain a supported Winshuttle product version that interoperates with your user's computer software environment.
• to get additional features offered in later product versions (such as compatibility with a specific S/4HANA release).
• to ensure your Winshuttle product versions are compatible with your Microsoft Windows desktop and/or SAP environments.

With this context, we're sharing our life cycle policy for Studio with Connect software going forward:  we will fully support all major and minor releases for two years from the release date and provide limited support for one additional year before a version becomes end of life. Life cycle policies will be published on our product support availability webpage going forward.

For example, Studio with Connect version 11.x or later is fully supported for two years from the release date and receives limited support for one additional year before the product version becomes end of life. At this time, we are not announcing life cycle policies for product versions prior to version 11.0 of Studio, Transaction, Query, Direct, or Runner. We will make end of life announcements for these older product versions in the coming months as we release our next versions of Studio and Foundation.

Please note that we have just published a set of new Studio upgrade guides  to better enable self-service for you  in planning, executing and troubleshooting such upgrades from prior product versions. You can get started now if you desire.

For other Winshuttle products such as Studio with User Governance or Studio with Foundation, we are still formulating the life cycle policies and timelines and will share those at the appropriate time in 2019.

If you have further questions, feel free to contact customer support.

Thank you!

The Winshuttle Team

Hi everyone,

We have an important update regarding 10.7 Limited Support in our latest Product Life Cycle post. Please reference that link and reach out to customer support with any questions. Thank you!

Hi Winshuttle Community,

As you may know, as we release new versions of Winshuttle software, we decommission older versions from support and maintenance. Our product support availability webpage  details this product life cycle information. The life cycle for each version (X.Y e.g., 12.0) of our products starts upon its release date when it is fully supported by customer support and engineering, continues through a phase of limited support, and eventually becomes end of life at which time customer support is discontinued.

Limited support means that Winshuttle will continue to assist customers with debugging script and solution development issues, but Winshuttle will stop providing programmatic code fixes.  Customers using products with limited support requiring programmatic code fixes will need to upgrade to the latest version; after upgrading, they will qualify for Customer Support for any necessary programmatic code fixes.

When a product version reaches the end of life phase, it means that Winshuttle stops providing the following: all customer support (including assistance with bug fixes and patches), the option to purchase additional licenses for that version, and product documentation and training.

It's important to plan for upgrading to the latest version of software:

• to maintain a supported Winshuttle product version that interoperates with your user's computer software environment.
• to get additional features offered in later product versions (such as compatibility with a specific S/4HANA release).
• to ensure your Winshuttle product versions are compatible with your Microsoft Windows desktop and/or SAP environments.

With this context, we're sharing our life cycle policy for Studio with Connect software going forward:  we will fully support all major and minor releases for two years from the release date and provide limited support for one additional year before a version becomes end of life. Life cycle policies will be published on our product support availability webpage going forward.

For example, Studio with Connect version 11.x or later is fully supported for two years from the release date and receives limited support for one additional year before the product version becomes end of life. At this time, we are not announcing life cycle policies for product versions prior to version 11.0 of Studio, Transaction, Query, Direct, or Runner. We will make end of life announcements for these older product versions in the coming months as we release our next versions of Studio and Foundation.

Please note that we have just published a set of new Studio upgrade guides  to better enable self-service for you  in planning, executing and troubleshooting such upgrades from prior product versions. You can get started now if you desire.

For other Winshuttle products such as Studio with User Governance or Studio with Foundation, we are still formulating the life cycle policies and timelines and will share those at the appropriate time in 2019.

If you have further questions, feel free to contact customer support.

Thank you!

The Winshuttle Team