LAE

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Originally posted by: VLE

I am using Lavastorm BRE v 6.1.0.0 Build 414.
I was able to use Node Help function previously but recently I have encountered an error

"The log file 'C:\\...\helpViewer.exe.log' could not be opened
[Error 13] Permission denied: C:\\...\helpView.exe.log"

whenever I select any Help command from the Help menu or select Node Help button when using graph.

Has anyone seen this error before?
Not sure if this is related to lavastorm license update done recently

Thanks
Vien

Note: This was originally posted by an inactive account. Content was preserved by moving under an admin account.

Originally posted by: ccostello@infogix.com

Hi Vien,

Looks like you're using something other than IE as your default browser.
If that's the case, the easiest way to fix it is to create that 'C:\\...\helpViewer.exe.log' file, and grant write permissions to the end user. It's in the <installdir> so you might have to get an admin to change the permissions.
You'll need to set that file to be writeable by all users.

Note: This was originally posted by an inactive account. Content was preserved by moving under an admin account.

Originally posted by: VLE

The problem was resolved after the server was restarted. It appears that some things out of sync.
Thanks for your inputs anyhow