Note: This was originally posted by an inactive account. Content was preserved by moving under an admin account.
Originally posted by: mokoHi,
I have come across an issue on client site that when certain users download 6.1 from their internal app store and try to open an instance of BRE, they get a runtime error and the application wont open...
The below warning box is first displayed:
Traceback (most recent call last):
File "wx\_core.pyc", line 14640, in <lambda>
File "serverConsole.py", line 190, in StartBrainServer
File "subprocess.pyc", line 679, in __init__
File "subprocess.pyc", line 896, in _execute_child
WindowsError: [Error 3] The system cannot find the path specified
bre_runtime_2.jpg
If "ok" is then clicked, the following message is then displayed:
bre_runtime.jpg
Problem signature:
Problem Event Name: APPCRASH
Application Name: bre.exe
Application Version: 0.0.0.0
Application Timestamp: 55b0c1f7
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Code: 40000015
Exception Offset: 0005beae
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: ebb8
Additional Information 2: ebb87230c9600b04be42c9d787f2b43b
Additional Information 3: 4cd1
Additional Information 4: 4cd1bbd726917dae03c2c3fa674ddfa6
I can confirm that it is not an issue with the packaging of the 6.1 in the clients internal app store as a vast majority of the users who use the virtual desktop product have been able to download without this issue. It appears to only be users who have local desktops...
From what I have been able to gather, the MSVCR90.dll file seen above is part of Microsofts C++ visual runtime library and if corrupted/missing/misbehaving, can affect other applications upon opening as expected.
Any insights would be greatly appreciated.