LAE

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Originally posted by: mjmcd

We have encountered a problem with the LAE Automation tool where it has simply stopped working.

When trying to access the site we are presented with the message:

HTTP ERROR: 503

Problem accessing /automation. Reason:
Service Unavailable


Powered by Jetty://

However the process is running (screen print attached.)

Can you give some guidance on how to troubleshoot this error. The LAE server is running in background but non of our reports are running because of the lack of automation tool to kick them off.

Thanks.
Attachments:
automation error.jpg

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Originally posted by: stonysmith

Is it possible that the LAE server was stopped and restarted without also stopping/restarting the Automation Server?

Best practice for now is to restart both of them together.

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Originally posted by: gmullin

Just had this on a server. When jetty is down the folder $BRAIN_HOME/jetty/infinispan/storage should be empty. In our case we had a file there named REPOSITORY.dat. While jetty was down we cleared the file out, then started up jetty and the problem was fixed.

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Originally posted by: mjmcd

This problem has reared it's ugly head again after a rough upgrade.. The server is up and running this time but the automation part is showing at best a service unavailable message. The Jetty and LAE services are both running but the DB service starts and stops immediatley. This is the log file:

org.h2.jdbc.JdbcSQLException: General error: "java.lang.NumberFormatException: For input string: ""null""" [50000-174]
at org.h2.message.DbException.getJdbcSQLException(DbE xception.java:332)
at org.h2.message.DbException.get(DbException.java:16 1)
at org.h2.message.DbException.convert(DbException.jav a:284)
at org.h2.message.DbException.toSQLException(DbExcept ion.java:257)
at org.h2.tools.Server.<init>(Server.java:53)
at org.h2.tools.Server.createTcpServer(Server.java:43 3)
at org.h2.tools.Server.runTool(Server.java:334)
at org.h2.tools.Server.main(Server.java:119)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher$2.run(Unknown Source)
Caused by: java.lang.NumberFormatException: For input string: "null"
at java.lang.NumberFormatException.forInputString(Num berFormatException.java:65)
at java.lang.Integer.parseInt(Integer.java:492)
at java.lang.Integer.valueOf(Integer.java:556)
at java.lang.Integer.decode(Integer.java:984)
at org.h2.server.TcpServer.init(TcpServer.java:173)
at org.h2.tools.Server.<init>(Server.java:51)
... 9 more

I can see in lae6.1/data that my automation db.h2 file is there and it's about 200,000bk in size and last modified nov the 2nd (when i did the update).

The server logs talks about no connection and some java error but i'm thinking the above is the problem?

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Originally posted by: gmullin

Can you raise a ticket with support and send the logs from Jetty in when this occurs? Also a screenshot of what you see on the automation page when it doesn't load.