LAE

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Originally posted by: marenke

All of the sudden I'm getting the following error when loading a graph:

LM-X Error: (Internal: 262 Context: 1343314254 Feature: LicenseDescription) (Err:18) System clock has been set back.

I've checked the windows date/time settings, restarted the computer and reinstalled brain but I'm still getting this error.

Anyone else ever had this kind of trouble?

Thanks,

Note: This was originally posted by an inactive account. Content was preserved by moving under an admin account.

Originally posted by: rabbott

Hi Marenke,

In the future, please redirect such questions to Technical Support

If your PC system clock has been set back, the LD License Manager will report a "system clock has been set back" error. The LD License Manager also checks the system for files with a date that is ahead of your system clock. For instance, if you had for some reason set your clock to the future, a number of future dated files may have been created. Any action that puts future-dated files on the LD system results in the "system clock has been set back" error. Other examples include setting the system clock to the past, setting the clock ahead and then back to the present, or getting future-dated files from another source.

See attached troubleshooting procedure "Troubleshooting Err 18 - System clock has been set back.txt".

There have been instances where the system date/time has been invalid for an extended period. In such instances the number of files with invalid timestamps could be extensive, and prohibitive to the execution of the attached procedure. There are articles/utilities that describe this problem and make recommendations about how to resolve it:

Should Norton Disk Doctor repair invalid date and time stamps?

http://service1.symantec.com/SUPPORT.../1997112095033

Problems with an incorrect system date in Windows

http://service1.symantec.com/SUPPORT...d/199686104623

Build Your Skills: Learn to manipulate file time stamps in Windows (several utilities are described/reviewed here)

http://www.techrepublic.com/article/...indows/5034280

BulkFileChanger by NirSoft

http://www.nirsoft.net/utils/bulk_file_changer.html

Please note that Lavastorm Analytics does not endorse or support the use of any of the utilities described above.

Regards,

- Bob
Attachments:
License Entry Error.jpg