Note: This was originally posted by an inactive account. Content was preserved by moving under an admin account.
Originally posted by: mmarinelliSo when you set the DbService to either the IP address or the machine name shown in your screenshot, you cannot connect?
If that is the case, it may be better to use ODBC as a connection method, so you would use the following parameter values:
DbInterface set to ODBC
DbService set to PROD
If neither option resolves your problem, I would suggest reaching out to Lavastorm support, who can dig deeper and work with you to resolve configuration issues.