Data360 Govern

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  • 1.  Unable to Access Application

    Posted 09-01-2022 13:35

    Hello, I was given direct access to Data360 Govern but received the following message. The Admin also added me to an existing Group and I still can't login. 

     

    Data360 Govern

    Sorry, but we're having trouble signing you in.

    AADSTS50105: Your administrator has configured the application Data360 Govern ('3eb3f8f9-cff3-4250-8738-05f67015a4e4') to block users unless they are specifically granted ('assigned') access to the application. The signed in user is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.



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    Kenneth Williams
    Fulton County Schools
    Atlanta PA
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  • 2.  RE: Unable to Access Application

    Employee
    Posted 09-02-2022 11:12
    Edited by Matthew Kennedy 09-02-2022 11:13
    Hi Kenneth,

    You mention that an administrator added you to an existing group. I recommend comparing the details between what was added in Data360 Govern and your LDAP ( email address, etc.. ). Additional information may be found within the Data360 Govern help : 

    Data360 Govern Help - Managing users and groups (infogixsaas.com)

    If the issue persists after comparing the two sources, I recommend opening a support case so we may further assist over a working session.

    Create a Support Case (precisely.com)

    Matthew Kennedy
    Original Message