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  • 1.  Studio update needed

    Posted 05-04-2023 04:38

    Dear Winshuttle,
    We're getting a forced update in the company form Windows 10 to Windows 11.
    Looking at compatibilitychart of WS Studio 20.2.9, I noticed we need to  update Studio to 20.3.1
    I've been searching all over your site, but can't find any update files, or a place to request this update.
    Can anybody explain what I can do to get this Studio update ?

    many thanks, Jan



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    jan ketele
    Xeikon Manufacturing NV
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  • 2.  RE: Studio update needed

    Posted 05-04-2023 06:37

    I have the same problem too. Nothing is available for me to select from PDX portal.


    Many Thanks,
    Sean Taylor



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    Sean Taylor
    McLaren Automotive Limited
    Woking
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  • 3.  RE: Studio update needed

    Posted 05-05-2023 07:14

    Hi Sean, I called Precisely this morning because it's getting very urgent for us.
    The lady on the telephone directed me to the customer site to create a ticket on their support: it's very well hidden, so here you go:
    go to customer.precisely.com, menu 'support': 'creat a new case', 
    next window:
    select an area our issue would relate to: 'product delivery'
    select a statement that best describes your issue: 'I'm having trouble accessing my release or patch installation package'
    next window:
    support site: site from dropdown referring to your company
    fill in details of your request ... 

    finally: hope to get a download link soon ...

    good luck !



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    jan ketele
    Xeikon Manufacturing NV
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  • 4.  RE: Studio update needed

    Employee
    Posted 05-05-2023 09:31

    Here is the Precisely knowledge base article relative to this topic that can assist customers.

    Precisely Automate Studio Version 20.x downloads



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    Tim Fujita-Yuhas
    Precisely Software Inc.
    WA
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