Community Announcements and Information

As we continue advancing the quality of self-service and support, the following updates have been implemented:

1. Generative AI capabilities are now integrated into the Precisely Support website search experience

2. Email channels will be phased out as a method for submitting support requests

Generative AI capabilities are now integrated into the Precisely Support website search experience

Discover our new Generative AI capabilities integrated into our universal search. Experience smarter, dynamic, and more detailed answers generated from 25,000+ product documents and articles.

Email channels will be phased out as a method for submitting support requests

With a focus on user experience, we've made several enhancements to case management on the support website. As part of our commitment to delivering high-quality support, email case submissions will soon be retired. The support website offers unique features that help streamline and enrich the support process, including:

1. Ability to define case severity

2. Automated case routing to skilled Support Engineers with appropriate product expertise, allowing faster response times

3. Self-service registration for Precisely Support website access

4. Archive of case history and updates

This policy update only impacts new support requests. Case updates will still be communicated via email notifications.

Please reach out to Precisely Support with any questions, and complete our Support Website Survey to provide any feedback. We look forward to hearing from you regarding website quality and experience to help improve and deliver additional value.