MapInfo Pro

Hi all,

I am using MapInfo Pro v2021 64 bit. However I have run into an issue when trying to Print as PDF, the Printer symbol has greyed out so when you click on it it comes up with an error box -
Therefore how can I get it back working? It was working fine last week which is strange.. I have just checked the My computer - Devices and Printers and the 'MapInfo Printer Version 2021' is still currently installed so therefore what do we need to do to get it back working??

Thanks

Richard

------------------------------
Richard Sherman
United Kingdom
------------------------------

Richard,

Can you check the printer preferences within MapInfo Pro? Please make sure that you haven't selected a non-existing printer as the default printer. Try to change it to the Windows default printer.


------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
------------------------------

Original Message:
Sent: 05-23-2022 09:30
From: Richard Sherman
Subject: MapInfo - Printer Driver File Not Found

Hi all,

I am using MapInfo Pro v2021 64 bit. However I have run into an issue when trying to Print as PDF, the Printer symbol has greyed out so when you click on it it comes up with an error box -
Therefore how can I get it back working? It was working fine last week which is strange.. I have just checked the My computer - Devices and Printers and the 'MapInfo Printer Version 2021' is still currently installed so therefore what do we need to do to get it back working??

Thanks

Richard

------------------------------
Richard Sherman
United Kingdom
------------------------------

Hi Peter, thanks for your reply - I just tried it on the main MapInfo Options but it won't let me click on the printer icon - it comes up with that same box:

Therefore is there another area where I can check on MapInfo?

------------------------------
Richard Sherman
United Kingdom
------------------------------

Original Message:
Sent: 05-23-2022 16:25
From: Peter Møller
Subject: MapInfo - Printer Driver File Not Found

Richard,

Can you check the printer preferences within MapInfo Pro? Please make sure that you haven't selected a non-existing printer as the default printer. Try to change it to the Windows default printer.

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data

Original Message:
Sent: 05-23-2022 09:30
From: Richard Sherman
Subject: MapInfo - Printer Driver File Not Found

Hi all,

I am using MapInfo Pro v2021 64 bit. However I have run into an issue when trying to Print as PDF, the Printer symbol has greyed out so when you click on it it comes up with an error box -
Therefore how can I get it back working? It was working fine last week which is strange.. I have just checked the My computer - Devices and Printers and the 'MapInfo Printer Version 2021' is still currently installed so therefore what do we need to do to get it back working??

Thanks

Richard

------------------------------
Richard Sherman
United Kingdom
------------------------------

Hi

Try this:
1. Shut down MapInfo Pro
2. Select a different Default Windows Printer through Printer & Scanners
3. Restart MapInfo Pro and see if this has fixed the issue

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
------------------------------

Original Message:
Sent: 05-24-2022 04:43
From: Richard Sherman
Subject: MapInfo - Printer Driver File Not Found

Hi Peter, thanks for your reply - I just tried it on the main MapInfo Options but it won't let me click on the printer icon - it comes up with that same box:

Therefore is there another area where I can check on MapInfo?

------------------------------
Richard Sherman
United Kingdom

Original Message:
Sent: 05-23-2022 16:25
From: Peter Møller
Subject: MapInfo - Printer Driver File Not Found

Richard,

Can you check the printer preferences within MapInfo Pro? Please make sure that you haven't selected a non-existing printer as the default printer. Try to change it to the Windows default printer.

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data

Original Message:
Sent: 05-23-2022 09:30
From: Richard Sherman
Subject: MapInfo - Printer Driver File Not Found

Hi all,

I am using MapInfo Pro v2021 64 bit. However I have run into an issue when trying to Print as PDF, the Printer symbol has greyed out so when you click on it it comes up with an error box -
Therefore how can I get it back working? It was working fine last week which is strange.. I have just checked the My computer - Devices and Printers and the 'MapInfo Printer Version 2021' is still currently installed so therefore what do we need to do to get it back working??

Thanks

Richard

------------------------------
Richard Sherman
United Kingdom
------------------------------

Hi Peter, yes thanks, the reason as to why was because of an IT update that was needed at work to do with the printer drivers so was not an issue with MapInfo as such.

------------------------------
Richard Sherman
United Kingdom
------------------------------

Original Message:
Sent: 05-24-2022 05:29
From: Peter Møller
Subject: MapInfo - Printer Driver File Not Found

Hi

Try this:
1. Shut down MapInfo Pro
2. Select a different Default Windows Printer through Printer & Scanners
3. Restart MapInfo Pro and see if this has fixed the issue

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data

Original Message:
Sent: 05-24-2022 04:43
From: Richard Sherman
Subject: MapInfo - Printer Driver File Not Found

Hi Peter, thanks for your reply - I just tried it on the main MapInfo Options but it won't let me click on the printer icon - it comes up with that same box:

Therefore is there another area where I can check on MapInfo?

------------------------------
Richard Sherman
United Kingdom

Original Message:
Sent: 05-23-2022 16:25
From: Peter Møller
Subject: MapInfo - Printer Driver File Not Found

Richard,

Can you check the printer preferences within MapInfo Pro? Please make sure that you haven't selected a non-existing printer as the default printer. Try to change it to the Windows default printer.

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data

Original Message:
Sent: 05-23-2022 09:30
From: Richard Sherman
Subject: MapInfo - Printer Driver File Not Found

Hi all,

I am using MapInfo Pro v2021 64 bit. However I have run into an issue when trying to Print as PDF, the Printer symbol has greyed out so when you click on it it comes up with an error box -
Therefore how can I get it back working? It was working fine last week which is strange.. I have just checked the My computer - Devices and Printers and the 'MapInfo Printer Version 2021' is still currently installed so therefore what do we need to do to get it back working??

Thanks

Richard

------------------------------
Richard Sherman
United Kingdom
------------------------------

I know that restarting the PC fixes this, but it kept occurring for me.
What did fix it properly for me was setting the default printer in Windows settings instead of allowing Windows to manage it.
Maybe this will help others too.

------------------------------
Paula M
------------------------------

Original Message:
Sent: 05-23-2022 09:30
From: Richard Sherman
Subject: MapInfo - Printer Driver File Not Found

Hi all,

I am using MapInfo Pro v2021 64 bit. However I have run into an issue when trying to Print as PDF, the Printer symbol has greyed out so when you click on it it comes up with an error box -
Therefore how can I get it back working? It was working fine last week which is strange.. I have just checked the My computer - Devices and Printers and the 'MapInfo Printer Version 2021' is still currently installed so therefore what do we need to do to get it back working??

Thanks

Richard

------------------------------
Richard Sherman
United Kingdom
------------------------------