We are experiencing critical issues with graph rendering in our UAT environment following an upgrade from version 3.12 to 3.16 and a recent disk space incident. I'm writing to request urgent assistance in resolving this matter.
Details of the issue:
- Upgrade: We upgraded from version 3.12 to 3.16 approximately one week ago.
- Disk Space Incident: Our disk recently reached 100% capacity, with the temp directory consuming all available space.
- Recovery Actions: We cleared the temp space and restarted the application.
- Current Problem: Following these events, some users are unable to view certain graphs, while others can open and modify the same graphs without issue.
- Attempted Solutions: We have tried removing and reimporting the affected graphs, but the issue persists for the impacted users.
- Error Message: Users are receiving the following error when attempting to access the graphs:
We require your expertise to:
- Identify the root cause of this issue.
- Provide guidance on resolving the graph rendering problems.
- Advise on any potential data integrity concerns stemming from the disk space incident.
Please let us know if you need any additional information or logs to assist in your investigation. Given the impact on our operations, we would appreciate your prompt attention to this matter.
Thank you for your support.
Best regards,
Veera Vasantha Reddy Puram
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Veera Vasantha
Assistant Vice President
DBS GROUP HOLDINGS LTD
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