MapInfo Pro

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  • 1.  Can't open any workspaces after Windows 10 upgrade

    Posted 03-11-2022 10:09
    My IT contractor upgraded my PC to Windows 10 last Saturday. On Monday afternoon I couldn't open any workspaces. I'm using MI ver.19.3.
    It thought is might take a couple days for all the upgrades to take effect. Nope.

    I tried the MI 2021 upgrade to see if that might make a difference; nope. But I didn't get a password so I guess I'm on the 30-day trial issue.

    Any ideas?

    Dan Werner

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    Dan Werner
    Town of MIddlebury Dept of Pub
    Middlebury VT
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  • 2.  RE: Can't open any workspaces after Windows 10 upgrade

    Employee
    Posted 03-14-2022 02:28
    Dan,

    What type of error do you get or does MapInfo Pro just not start at all?
    Or is the workspaces having problems finding the tables?

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    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
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  • 3.  RE: Can't open any workspaces after Windows 10 upgrade

    Posted 03-14-2022 04:13
    same here. I also having same issue with the license after windows update

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    syahmi jamil
    Knowledge Community Shared Account
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  • 4.  RE: Can't open any workspaces after Windows 10 upgrade

    Employee
    Posted 03-14-2022 05:28
    If the problem is that your license seems to have been corrupted, I'd recommend that you reach out to our support team at support@precisely.com.

    Thanks

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    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
    ------------------------------



  • 5.  RE: Can't open any workspaces after Windows 10 upgrade

    Posted 03-14-2022 08:05
    Thanks sir for your assist. :)
    Will seek help from them.

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    syahmi jamil
    Knowledge Community Shared Account
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  • 6.  RE: Can't open any workspaces after Windows 10 upgrade

    Posted 03-15-2022 08:37
    Problem solved, with help from Support.
    When Windows 10 was installed, the 64-bit version of Windows Office was overwritten with 32-bit version. IT re-installed the 64-bit version and driver path. MapInfo ver, 19.3 and ver. 2021 is working again!

    Dan

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    Dan Werner
    Town of MIddlebury Dept of Pub
    Middlebury VT
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