MapInfo Pro

Recently I began to find that my Quick Access Toolbar is missing when I open MapInfo Pro (2023, build 97).  I'd previously had occasional problems with the QAT (in versions 2019 & 2021), which were resolved after a search on the Precisely Knowledge Communities site.

MapInfo 2021 Custom quick access toolbar not saving customizations | MapInfo Pro

The customised ribbon is stored in this file:
%localappdata%\MapInfo\MapInfo\Professional\2300\MapInfoPro.RibbonState.EN.xml

I opened up a Windows Explorer file in the Local Appdata folder.  During the MIPro launch process, the file disappears and the customised QAT is not available in the program – just the default selection of four buttons. 

I can make a new QAT, save it manually and see it in the folder.  But it doesn't survive MIPro launch, and I can't see any settings that I might have missed that are causing this to occur. 

I'd be grateful for any help and advice  - thanks. 

Morning David

Have you checked your Application Preferences on the Backstage (via the Pro tab)?

Recently I began to find that my Quick Access Toolbar is missing when I open MapInfo Pro (2023, build 97).  I'd previously had occasional problems with the QAT (in versions 2019 & 2021), which were resolved after a search on the Precisely Knowledge Communities site.

MapInfo 2021 Custom quick access toolbar not saving customizations | MapInfo Pro

The customised ribbon is stored in this file:
%localappdata%\MapInfo\MapInfo\Professional\2300\MapInfoPro.RibbonState.EN.xml

I opened up a Windows Explorer file in the Local Appdata folder.  During the MIPro launch process, the file disappears and the customised QAT is not available in the program – just the default selection of four buttons. 

I can make a new QAT, save it manually and see it in the folder.  But it doesn't survive MIPro launch, and I can't see any settings that I might have missed that are causing this to occur. 

I'd be grateful for any help and advice  - thanks. 

Thanks for your reply, Peter.  The only difference between your Application Preferences dialogue and mine was that my Ribbon Tab Switching was set to Auto.  I selected None, then saved the current state of the ribbon, and noted that the xml appeared in the folder. 

I then shut down MapInfo and opened it again, watching the xml file.  It disappeared during start up again.   

I made the file read only.  Whilst not deleted on start up, it didn't load either.  I also unticked the Load state on startup box.  Again, the file was not deleted, but obviously wasn't available.  

Morning David

Have you checked your Application Preferences on the Backstage (via the Pro tab)?

Recently I began to find that my Quick Access Toolbar is missing when I open MapInfo Pro (2023, build 97).  I'd previously had occasional problems with the QAT (in versions 2019 & 2021), which were resolved after a search on the Precisely Knowledge Communities site.

MapInfo 2021 Custom quick access toolbar not saving customizations | MapInfo Pro

The customised ribbon is stored in this file:
%localappdata%\MapInfo\MapInfo\Professional\2300\MapInfoPro.RibbonState.EN.xml

I opened up a Windows Explorer file in the Local Appdata folder.  During the MIPro launch process, the file disappears and the customised QAT is not available in the program – just the default selection of four buttons. 

I can make a new QAT, save it manually and see it in the folder.  But it doesn't survive MIPro launch, and I can't see any settings that I might have missed that are causing this to occur. 

I'd be grateful for any help and advice  - thanks. 

I'll mull it over this weekend.  Perhaps a reinstallation might clear the error?

Thanks again.  

Thanks for your reply, Peter.  The only difference between your Application Preferences dialogue and mine was that my Ribbon Tab Switching was set to Auto.  I selected None, then saved the current state of the ribbon, and noted that the xml appeared in the folder. 

I then shut down MapInfo and opened it again, watching the xml file.  It disappeared during start up again.   

I made the file read only.  Whilst not deleted on start up, it didn't load either.  I also unticked the Load state on startup box.  Again, the file was not deleted, but obviously wasn't available.  

Morning David

Have you checked your Application Preferences on the Backstage (via the Pro tab)?

Recently I began to find that my Quick Access Toolbar is missing when I open MapInfo Pro (2023, build 97).  I'd previously had occasional problems with the QAT (in versions 2019 & 2021), which were resolved after a search on the Precisely Knowledge Communities site.

MapInfo 2021 Custom quick access toolbar not saving customizations | MapInfo Pro

The customised ribbon is stored in this file:
%localappdata%\MapInfo\MapInfo\Professional\2300\MapInfoPro.RibbonState.EN.xml

I opened up a Windows Explorer file in the Local Appdata folder.  During the MIPro launch process, the file disappears and the customised QAT is not available in the program – just the default selection of four buttons. 

I can make a new QAT, save it manually and see it in the folder.  But it doesn't survive MIPro launch, and I can't see any settings that I might have missed that are causing this to occur. 

I'd be grateful for any help and advice  - thanks. 

Hi David,

If you are still struggling with this, contact our technical support team. They can arrange a screens sharing session 

Cheers

I'll mull it over this weekend.  Perhaps a reinstallation might clear the error?

Thanks again.  

Thanks for your reply, Peter.  The only difference between your Application Preferences dialogue and mine was that my Ribbon Tab Switching was set to Auto.  I selected None, then saved the current state of the ribbon, and noted that the xml appeared in the folder. 

I then shut down MapInfo and opened it again, watching the xml file.  It disappeared during start up again.   

I made the file read only.  Whilst not deleted on start up, it didn't load either.  I also unticked the Load state on startup box.  Again, the file was not deleted, but obviously wasn't available.  

Morning David

Have you checked your Application Preferences on the Backstage (via the Pro tab)?

Recently I began to find that my Quick Access Toolbar is missing when I open MapInfo Pro (2023, build 97).  I'd previously had occasional problems with the QAT (in versions 2019 & 2021), which were resolved after a search on the Precisely Knowledge Communities site.

MapInfo 2021 Custom quick access toolbar not saving customizations | MapInfo Pro

The customised ribbon is stored in this file:
%localappdata%\MapInfo\MapInfo\Professional\2300\MapInfoPro.RibbonState.EN.xml

I opened up a Windows Explorer file in the Local Appdata folder.  During the MIPro launch process, the file disappears and the customised QAT is not available in the program – just the default selection of four buttons. 

I can make a new QAT, save it manually and see it in the folder.  But it doesn't survive MIPro launch, and I can't see any settings that I might have missed that are causing this to occur. 

I'd be grateful for any help and advice  - thanks. 

Thanks Peter!

I usually work remotely, but I'm in Nottingham until tomorrow lunchtime and asked our ICT people to uninstall 2023.  I then reinstalled it.  I opened MapInfo, saved the QAT, closed the program and, with a Windows Explorer window open in %appdata%, launched it. And again watched the xml file disappear.  I must admit I did swear at that point!  

I will do as you suggest and will report further in due course!

Best wishes

Hi David,

If you are still struggling with this, contact our technical support team. They can arrange a screens sharing session 

Cheers

I'll mull it over this weekend.  Perhaps a reinstallation might clear the error?

Thanks again.  

Thanks for your reply, Peter.  The only difference between your Application Preferences dialogue and mine was that my Ribbon Tab Switching was set to Auto.  I selected None, then saved the current state of the ribbon, and noted that the xml appeared in the folder. 

I then shut down MapInfo and opened it again, watching the xml file.  It disappeared during start up again.   

I made the file read only.  Whilst not deleted on start up, it didn't load either.  I also unticked the Load state on startup box.  Again, the file was not deleted, but obviously wasn't available.  

Morning David

Have you checked your Application Preferences on the Backstage (via the Pro tab)?

Recently I began to find that my Quick Access Toolbar is missing when I open MapInfo Pro (2023, build 97).  I'd previously had occasional problems with the QAT (in versions 2019 & 2021), which were resolved after a search on the Precisely Knowledge Communities site.

MapInfo 2021 Custom quick access toolbar not saving customizations | MapInfo Pro

The customised ribbon is stored in this file:
%localappdata%\MapInfo\MapInfo\Professional\2300\MapInfoPro.RibbonState.EN.xml

I opened up a Windows Explorer file in the Local Appdata folder.  During the MIPro launch process, the file disappears and the customised QAT is not available in the program – just the default selection of four buttons. 

I can make a new QAT, save it manually and see it in the folder.  But it doesn't survive MIPro launch, and I can't see any settings that I might have missed that are causing this to occur. 

I'd be grateful for any help and advice  - thanks. 

Hello again.  I'm happy to report that ICT colleagues have now resolved this problem by removing older versions of MapInfo Pro and then uninstalling and reinstalling 2023.  The QAT is now stable and I'm back being productive!  .  

Best wishes

David

Thanks Peter!

I usually work remotely, but I'm in Nottingham until tomorrow lunchtime and asked our ICT people to uninstall 2023.  I then reinstalled it.  I opened MapInfo, saved the QAT, closed the program and, with a Windows Explorer window open in %appdata%, launched it. And again watched the xml file disappear.  I must admit I did swear at that point!  

I will do as you suggest and will report further in due course!

Best wishes

Hi David,

If you are still struggling with this, contact our technical support team. They can arrange a screens sharing session 

Cheers

I'll mull it over this weekend.  Perhaps a reinstallation might clear the error?

Thanks again.  

Thanks for your reply, Peter.  The only difference between your Application Preferences dialogue and mine was that my Ribbon Tab Switching was set to Auto.  I selected None, then saved the current state of the ribbon, and noted that the xml appeared in the folder. 

I then shut down MapInfo and opened it again, watching the xml file.  It disappeared during start up again.   

I made the file read only.  Whilst not deleted on start up, it didn't load either.  I also unticked the Load state on startup box.  Again, the file was not deleted, but obviously wasn't available.  

Morning David

Have you checked your Application Preferences on the Backstage (via the Pro tab)?

Recently I began to find that my Quick Access Toolbar is missing when I open MapInfo Pro (2023, build 97).  I'd previously had occasional problems with the QAT (in versions 2019 & 2021), which were resolved after a search on the Precisely Knowledge Communities site.

MapInfo 2021 Custom quick access toolbar not saving customizations | MapInfo Pro

The customised ribbon is stored in this file:
%localappdata%\MapInfo\MapInfo\Professional\2300\MapInfoPro.RibbonState.EN.xml

I opened up a Windows Explorer file in the Local Appdata folder.  During the MIPro launch process, the file disappears and the customised QAT is not available in the program – just the default selection of four buttons. 

I can make a new QAT, save it manually and see it in the folder.  But it doesn't survive MIPro launch, and I can't see any settings that I might have missed that are causing this to occur. 

I'd be grateful for any help and advice  - thanks. 

Hello yet again.  I'm rather sad to have to further report that the disappearing QAT behaviour has returned.  I may well have to contact Precisely Technical Support, as Peter suggested.  

In the meantime, is it possible to use a MapBasic script to rebuild the QAT automatically, rather than have to rebuild the QAT manually? 

(I've noticed that nothing appears in the MapBasic window when it has been open when I've been editing the QAT in the past - if it had, I would have used that method to cobble a script together!)

Thanks, and best wishes to all.

David

Hello again.  I'm happy to report that ICT colleagues have now resolved this problem by removing older versions of MapInfo Pro and then uninstalling and reinstalling 2023.  The QAT is now stable and I'm back being productive!  .  

Best wishes

David

Thanks Peter!

I usually work remotely, but I'm in Nottingham until tomorrow lunchtime and asked our ICT people to uninstall 2023.  I then reinstalled it.  I opened MapInfo, saved the QAT, closed the program and, with a Windows Explorer window open in %appdata%, launched it. And again watched the xml file disappear.  I must admit I did swear at that point!  

I will do as you suggest and will report further in due course!

Best wishes

Hi David,

If you are still struggling with this, contact our technical support team. They can arrange a screens sharing session 

Cheers

I'll mull it over this weekend.  Perhaps a reinstallation might clear the error?

Thanks again.  

Thanks for your reply, Peter.  The only difference between your Application Preferences dialogue and mine was that my Ribbon Tab Switching was set to Auto.  I selected None, then saved the current state of the ribbon, and noted that the xml appeared in the folder. 

I then shut down MapInfo and opened it again, watching the xml file.  It disappeared during start up again.   

I made the file read only.  Whilst not deleted on start up, it didn't load either.  I also unticked the Load state on startup box.  Again, the file was not deleted, but obviously wasn't available.  

Morning David

Have you checked your Application Preferences on the Backstage (via the Pro tab)?

Recently I began to find that my Quick Access Toolbar is missing when I open MapInfo Pro (2023, build 97).  I'd previously had occasional problems with the QAT (in versions 2019 & 2021), which were resolved after a search on the Precisely Knowledge Communities site.

MapInfo 2021 Custom quick access toolbar not saving customizations | MapInfo Pro

The customised ribbon is stored in this file:
%localappdata%\MapInfo\MapInfo\Professional\2300\MapInfoPro.RibbonState.EN.xml

I opened up a Windows Explorer file in the Local Appdata folder.  During the MIPro launch process, the file disappears and the customised QAT is not available in the program – just the default selection of four buttons. 

I can make a new QAT, save it manually and see it in the folder.  But it doesn't survive MIPro launch, and I can't see any settings that I might have missed that are causing this to occur. 

I'd be grateful for any help and advice  - thanks. 

Hey

I have never tried adding controls to the QAT via a MapBasic tool.

Would it be just as easy to backup of the "QAT"/state file?

Hello yet again.  I'm rather sad to have to further report that the disappearing QAT behaviour has returned.  I may well have to contact Precisely Technical Support, as Peter suggested.  

In the meantime, is it possible to use a MapBasic script to rebuild the QAT automatically, rather than have to rebuild the QAT manually? 

(I've noticed that nothing appears in the MapBasic window when it has been open when I've been editing the QAT in the past - if it had, I would have used that method to cobble a script together!)

Thanks, and best wishes to all.

David

Hello again.  I'm happy to report that ICT colleagues have now resolved this problem by removing older versions of MapInfo Pro and then uninstalling and reinstalling 2023.  The QAT is now stable and I'm back being productive!  .  

Best wishes

David

Thanks Peter!

I usually work remotely, but I'm in Nottingham until tomorrow lunchtime and asked our ICT people to uninstall 2023.  I then reinstalled it.  I opened MapInfo, saved the QAT, closed the program and, with a Windows Explorer window open in %appdata%, launched it. And again watched the xml file disappear.  I must admit I did swear at that point!  

I will do as you suggest and will report further in due course!

Best wishes

Hi David,

If you are still struggling with this, contact our technical support team. They can arrange a screens sharing session 

Cheers

I'll mull it over this weekend.  Perhaps a reinstallation might clear the error?

Thanks again.  

Thanks for your reply, Peter.  The only difference between your Application Preferences dialogue and mine was that my Ribbon Tab Switching was set to Auto.  I selected None, then saved the current state of the ribbon, and noted that the xml appeared in the folder. 

I then shut down MapInfo and opened it again, watching the xml file.  It disappeared during start up again.   

I made the file read only.  Whilst not deleted on start up, it didn't load either.  I also unticked the Load state on startup box.  Again, the file was not deleted, but obviously wasn't available.  

Morning David

Have you checked your Application Preferences on the Backstage (via the Pro tab)?

Recently I began to find that my Quick Access Toolbar is missing when I open MapInfo Pro (2023, build 97).  I'd previously had occasional problems with the QAT (in versions 2019 & 2021), which were resolved after a search on the Precisely Knowledge Communities site.

MapInfo 2021 Custom quick access toolbar not saving customizations | MapInfo Pro

The customised ribbon is stored in this file:
%localappdata%\MapInfo\MapInfo\Professional\2300\MapInfoPro.RibbonState.EN.xml

I opened up a Windows Explorer file in the Local Appdata folder.  During the MIPro launch process, the file disappears and the customised QAT is not available in the program – just the default selection of four buttons. 

I can make a new QAT, save it manually and see it in the folder.  But it doesn't survive MIPro launch, and I can't see any settings that I might have missed that are causing this to occur. 

I'd be grateful for any help and advice  - thanks.