October 1, 2024
Ironstream® ServiceNow® Discovery for IBM Z® – Support Announcement
Abstract
As of the date of this announcement the following versions of software are withdrawn from general availability:
|
Product
|
Versions
|
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EView/390z Discovery for ServiceNow
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All versions up to and including v7.2
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|
Ironstream ServiceNow Discovery for IBM Z
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V7.3
|
Support for the following components will be discontinued after March 31, 2025:
· z/OS agent (up to and including v7.2)
· Proxy Server
· ServiceNow app
Replacement Product
At the time of writing the current version of Ironstream Discovery for ServiceNow for IBM Z is v7.5. This can be downloaded from the Precisely Data Experience (PDX) portal by users who have a current product support contract with Precisely.
PDX can be accessed at https://data.precisely.com.
The ServiceNow app store is where the Ironstream for ServiceNow for IBM Z v7.5 application can be found and must be implemented at the same time as a v7.5 Proxy Server.
The z/OS® agent need not be updated at the same time. The v7.3 and v7.4 agents, with all the latest patches applied, are compatible with Ironstream for ServiceNow for IBM Z v7.5.
No older z/OS agent is supported, and it is highly recommended that the agents are updated to v7.5 as soon as practicable.
Documentation for Ironstream ServiceNow Discovery for IBM Z can be found here:
Ironstream for Discovery and Event Management Agent for z/OS Release Notes
Ironstream for ServiceNow® Discovery for IBM Z® Installation Guide
Ironstream for ServiceNow® Discovery for IBM Z® Administration Guide
Contact Information
If you require technical assistance, please open a case on the Precisely Global Support portal at one of these addresses:
Customers: https://customer.precisely.com
Partners at https://partner.precisely.com
Questions relating to this announcement can be directed to either your Precisely Account Executive or:
· Nick Varley, Ironstream Product Owner, at nick.varley@precisely.com.
· Ian Hartley, Ironstream Product Manager, at ian.hartley@precisely.com.