MapInfo Pro

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Hi!

I just found what triggers the issue.

It seems related to the floating bar that appears when right clicking.

If you look closely on video 1, when I click on a tab having the right click menu open, the tab 'thinks' I'm trying to move it, so if I click close to its border, it moves (note the 'move symbol' appearing between tabs when clicking on them).

This, sometimes triggers UI partial freezing, as you can see on video 2, where the only solution is to close Mapinfo from taskbar. Maybe it's not clear in the video but I tried to close the tabs and Mapinfo with no success.

Video 1

Video 2

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Here's the info tool glitch. Just can't close it unless it is out of focus or tabbed

Hi!

I just found what triggers the issue.

It seems related to the floating bar that appears when right clicking.

If you look closely on video 1, when I click on a tab having the right click menu open, the tab 'thinks' I'm trying to move it, so if I click close to its border, it moves (note the 'move symbol' appearing between tabs when clicking on them).

This, sometimes triggers UI partial freezing, as you can see on video 2, where the only solution is to close Mapinfo from taskbar. Maybe it's not clear in the video but I tried to close the tabs and Mapinfo with no success.

Video 1

Video 2

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

This is a workaround:

Can you right-click on the Info Window in the Window List and close it from here?

Here's the info tool glitch. Just can't close it unless it is out of focus or tabbed

Hi!

I just found what triggers the issue.

It seems related to the floating bar that appears when right clicking.

If you look closely on video 1, when I click on a tab having the right click menu open, the tab 'thinks' I'm trying to move it, so if I click close to its border, it moves (note the 'move symbol' appearing between tabs when clicking on them).

This, sometimes triggers UI partial freezing, as you can see on video 2, where the only solution is to close Mapinfo from taskbar. Maybe it's not clear in the video but I tried to close the tabs and Mapinfo with no success.

Video 1

Video 2

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Hi!

I just found what triggers the issue.

It seems related to the floating bar that appears when right clicking.

If you look closely on video 1, when I click on a tab having the right click menu open, the tab 'thinks' I'm trying to move it, so if I click close to its border, it moves (note the 'move symbol' appearing between tabs when clicking on them).

This, sometimes triggers UI partial freezing, as you can see on video 2, where the only solution is to close Mapinfo from taskbar. Maybe it's not clear in the video but I tried to close the tabs and Mapinfo with no success.

Video 1

Video 2

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Hey

Just trying to understand what you say.

Does the problem only appear when you have right-clicked inside a map window and then click on a window tab close to the Map Mini Toolbar?

Hi!

I just found what triggers the issue.

It seems related to the floating bar that appears when right clicking.

If you look closely on video 1, when I click on a tab having the right click menu open, the tab 'thinks' I'm trying to move it, so if I click close to its border, it moves (note the 'move symbol' appearing between tabs when clicking on them).

This, sometimes triggers UI partial freezing, as you can see on video 2, where the only solution is to close Mapinfo from taskbar. Maybe it's not clear in the video but I tried to close the tabs and Mapinfo with no success.

Video 1

Video 2

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Correct, if right click menu is open the glitch happens, it doesn't need to be close to the tab. I assume it's related to the map mini toolbar because in one occasion it got stuck detached from right click menu, in the middle of the screen and had to restart Mapinfo.

Hey

Just trying to understand what you say.

Does the problem only appear when you have right-clicked inside a map window and then click on a window tab close to the Map Mini Toolbar?

Hi!

I just found what triggers the issue.

It seems related to the floating bar that appears when right clicking.

If you look closely on video 1, when I click on a tab having the right click menu open, the tab 'thinks' I'm trying to move it, so if I click close to its border, it moves (note the 'move symbol' appearing between tabs when clicking on them).

This, sometimes triggers UI partial freezing, as you can see on video 2, where the only solution is to close Mapinfo from taskbar. Maybe it's not clear in the video but I tried to close the tabs and Mapinfo with no success.

Video 1

Video 2

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

I have seen the Map Mini Tool bar detached quite a few times.

Until now, I have been able to "close" it or bring it back simply by right-clicking inside the map window again.

Correct, if right click menu is open the glitch happens, it doesn't need to be close to the tab. I assume it's related to the map mini toolbar because in one occasion it got stuck detached from right click menu, in the middle of the screen and had to restart Mapinfo.

Hey

Just trying to understand what you say.

Does the problem only appear when you have right-clicked inside a map window and then click on a window tab close to the Map Mini Toolbar?

Hi!

I just found what triggers the issue.

It seems related to the floating bar that appears when right clicking.

If you look closely on video 1, when I click on a tab having the right click menu open, the tab 'thinks' I'm trying to move it, so if I click close to its border, it moves (note the 'move symbol' appearing between tabs when clicking on them).

This, sometimes triggers UI partial freezing, as you can see on video 2, where the only solution is to close Mapinfo from taskbar. Maybe it's not clear in the video but I tried to close the tabs and Mapinfo with no success.

Video 1

Video 2

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

So, I did some more testing and found out it is not related to map mini toolbar, it is just related to clicking close to the border of the tab, where the icon is, while switching between tabs. As shown in the video, eventually the tabs get unclickable, then if I right click they get responsive again

I have seen the Map Mini Tool bar detached quite a few times.

Until now, I have been able to "close" it or bring it back simply by right-clicking inside the map window again.

Correct, if right click menu is open the glitch happens, it doesn't need to be close to the tab. I assume it's related to the map mini toolbar because in one occasion it got stuck detached from right click menu, in the middle of the screen and had to restart Mapinfo.

Hey

Just trying to understand what you say.

Does the problem only appear when you have right-clicked inside a map window and then click on a window tab close to the Map Mini Toolbar?

Hi!

I just found what triggers the issue.

It seems related to the floating bar that appears when right clicking.

If you look closely on video 1, when I click on a tab having the right click menu open, the tab 'thinks' I'm trying to move it, so if I click close to its border, it moves (note the 'move symbol' appearing between tabs when clicking on them).

This, sometimes triggers UI partial freezing, as you can see on video 2, where the only solution is to close Mapinfo from taskbar. Maybe it's not clear in the video but I tried to close the tabs and Mapinfo with no success.

Video 1

Video 2

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help

Hmm, how many times to you click on each window tab near the icon?

I tried reproducing, but after 30-50 clicks on each tab, I gave up.

At some point my map got detached and became floating probably because I clicked and moved my mouse before relating the mouse button again.

I'm using Windows 10. Are you also, or are you on Windows 11? Just trying to see if there are other things that could affect the behaviour.

I can see you also have Datamine Discover running. Are you able to reproduce this without having Discover loaded?

Another workaround is to use Ctrl+Tab for switching between windows. Just a tip ;-)

So, I did some more testing and found out it is not related to map mini toolbar, it is just related to clicking close to the border of the tab, where the icon is, while switching between tabs. As shown in the video, eventually the tabs get unclickable, then if I right click they get responsive again

I have seen the Map Mini Tool bar detached quite a few times.

Until now, I have been able to "close" it or bring it back simply by right-clicking inside the map window again.

Correct, if right click menu is open the glitch happens, it doesn't need to be close to the tab. I assume it's related to the map mini toolbar because in one occasion it got stuck detached from right click menu, in the middle of the screen and had to restart Mapinfo.

Hey

Just trying to understand what you say.

Does the problem only appear when you have right-clicked inside a map window and then click on a window tab close to the Map Mini Toolbar?

Hi!

I just found what triggers the issue.

It seems related to the floating bar that appears when right clicking.

If you look closely on video 1, when I click on a tab having the right click menu open, the tab 'thinks' I'm trying to move it, so if I click close to its border, it moves (note the 'move symbol' appearing between tabs when clicking on them).

This, sometimes triggers UI partial freezing, as you can see on video 2, where the only solution is to close Mapinfo from taskbar. Maybe it's not clear in the video but I tried to close the tabs and Mapinfo with no success.

Video 1

Video 2

Peter,

I shall try and grab some video next time it happens.  

Some times it is more serious than others.  When it locks up completely you have to use task manager to end Pro, potentially losing loads of work.  Sometimes you can fudge it.  Yesterday I had the issue with a floating Info Tool Window.  No matter how many times I closed it by clicking on the cross it would just pop back into existence again.  However I could right click and make it Tabbed and then close it from there!?!?  

Nick

Hi

Yeah, this should be reported to our technical support team (support@precisely.com)

You can create screenshots or potential small videos of the behavior.

These issues are problematic to track as they only occur sporadic and for a few users.

If you think it's related to window switching and working for a long time in MapInfo Pro, I can create a small tool that emulates switching windows, selecting a record, and zooming to that location. The tool can run for some time. Can you think of other things you typically have done when you start seeing this misbehavior?

Paolo,

Hi, just to let you know you are no alone.  I have experienced very similar things in MapInfo 64 bit and never got to the bottom of it.

Things like : 

Thank you for your answer Peter

I already have that option turned off.

I will try to figure out how to reproduce this issue.

Hey Paolo

This isn't something I have experienced.

If you are switching between different window types (map, browser, and layout), and your ribbon is set to switch ribbon tabs based on the active window maybe this can explain it. It's a guess as I haven't come across it before.

You could try to turn off the ribbon tab switching. Check this article topic 7 on how to do that. Might be worth a try

Hi

I'm wondering if anyone else is experiencing this issue when going back and forth between browser, layout and map tabs. 

I don't know exactly what triggers it, but it happens several times during a work day. I can't click most of mapinfo interface, except for right button on the tab, make it floating or tab again and that is it.

The only solution I have found is to close Mapinfo from windows bar (because the close X becomes unclickable too), and re-open it.

Also sometimes when switching between tabs, generally between layout and map, one of the tabs 'thinks' I'm holding the click and switches sides with the other one...

Hopefully you have run into this issues and found some solution that does not involve closing and re-opening.

Thank you for your help