Spectrum Technology Platform

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  • 1.  How I create a new password?

    Posted 02-14-2023 01:12
    Edited by Ayman Hamzeh 02-14-2023 01:24
      |   view attached

    Good afternoon, everyone;

    As the matter of fact, for unknown reason, I do not know the password anymore, and no one else knows this password.

    So, why I get the following message "Wrong username or password" and how I reset it?

    SSA still running perfectly.

    Thank you.



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    Ayman Hamzeh
    Cassowary Coast Regional Council
    INNISFAIL QLD
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  • 2.  RE: How I create a new password?

    Employee
    Posted 02-14-2023 08:18
    Edited by Madhura S 02-14-2023 08:25

    Hi, 

    Do you have acess to mangement console if yes you can try resetting the password https://docs.precisely.com/docs/sftw/spectrum/20.1/en/webhelp/Spatial/index.html#ClientTools/ManagingUserAccounts/user_modifying.html

    Additionally if you are looking to reset your password please create a ticket by sending an email to support@precisely.com with all the necessary information.

    Thanks



    ------------------------------
    Madhura S
    Precisely Software Inc.
    VOORHEES NJ
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  • 3.  RE: How I create a new password?

    Posted 02-14-2023 17:51

    I tried before, with the same user name and password. I get the following message:



    ------------------------------
    Ayman Hamzeh
    Cassowary Coast Regional Council
    INNISFAIL QLD
    ------------------------------



  • 4.  RE: How I create a new password?

    Posted 02-14-2023 17:52

    It looks like I need to install SSA from the scratch.



    ------------------------------
    Ayman Hamzeh
    Cassowary Coast Regional Council
    INNISFAIL QLD
    ------------------------------