I'm getting to the end of my knowledge here :-)
Two more suggestions and if they don't help you, you'll have to reach out to my colleagues at tech support (
support@precisely.com)
1. Try right-clicking the file
ExtensibilityReferenceHelp.exe and then select
Run As Administrator to launch it.
2. Try doing the same to start MapInfo Pro by right-clicking the MapInfo Pro shortcut.
------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
------------------------------
Original Message:
Sent: 09-04-2022 19:13
From: Maria Sousa
Subject: Extensibility Reference Guide not working
Hi Peter.
I don't have the Extensibility folder on my end, maybe it's an installation problem (same for mapbasic). I do have them for the previous version, but don't want to delete anything just in case.
------------------------------
Maria Sousa
WOOLWORTHS GROUP LTD
Bella Vista NSW
Original Message:
Sent: 09-02-2022 03:39
From: Peter Møller
Subject: Extensibility Reference Guide not working
Can you check if this helps:
https://customer.precisely.com/s/article/How-to-resolve-missing-Help-Menu-Documentation-when-opening-help-file-in-MapInfo-Pro-64-bit
This refers to some issues with the cache files that can be fixed by removing the cache file which then will be recreated afterward.
Try renaming the ExtensibilityReference folder.
A new should get created when you run the help file
------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
Original Message:
Sent: 09-02-2022 03:18
From: Maria Sousa
Subject: Extensibility Reference Guide not working
Hi Peter.
Yes I tried that and same result.
------------------------------
Maria Sousa
WOOLWORTHS GROUP LTD
Bella Vista NSW
Original Message:
Sent: 09-02-2022 02:17
From: Peter Møller
Subject: Extensibility Reference Guide not working
Hi Maria
Do you get the same error if you try to launch the help system from the MapInfo Pro installation folder?
Try double-clicking on the file ExtensibilityReferenceHelp.exe in the Documentation subfolder
------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
Original Message:
Sent: 09-01-2022 21:54
From: Maria Sousa
Subject: Extensibility Reference Guide not working
Hello.
I'm wondering if anyone is having this issue, where one clicks the Extensibility Reference option on the Python quick Start menu and an error message pops up. Installation problem or bug? Running on MapInfo Pro 2021 build 197
------------------------------
Maria Sousa
WOOLWORTHS GROUP LTD
Bella Vista NSW
------------------------------