To investigate the issue we would need to have some additional information from you.
Can you navigate to
https://support.precisely.com/ and then, from the main menu use the 'Support' -> 'Create customer case' option, create a technical support case for the issue.
We will need details of the Analyze edition you are using - Windows Desktop, Windows Server or Linux Server.
In addition we will require the system logs that cover the period when the issue occurs. See the following KB article on how to obtain the server logs:
https://customer.precisely.com/s/article/Data360-Analyze-How-to-Send-us-the-Server-Log-File-360018959014?language=en_US------------------------------
Adrian Williams
Precisely Software Inc.
Naperville IL
------------------------------
Original Message:
Sent: 06-01-2022 14:22
From: Jamie Johnny
Subject: Error when data3sixty sits idle for a while and try to use it again
Hi there,
I am have been receiving the following error for about a week now. If am idle from data3sixy for a period of time (hour or two) and try to do anything I receive this error and the service won't work. It won't even let me stop the app/service. I have to reboot the machine to resolve the error.
Any advice would be very helpful!!
I'm on Data360 Analyze v3.6.7.6658
Error
Thanks in advance!
------------------------------
Jamie Johnny
Dun & Bradstreet Canada Ltd
Mississauga ON
------------------------------