EngageOne™

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  • 1.  Database Connectivity

    Posted 05-24-2023 17:03
      |   view attached

    We are trying to install the EngageOne Core bundle and are running into database connectivity issues. We have filled out the deploy.properties file with the correct db parameters. We have even confirmed connectivity from the host using sql plus. I've attached the error output we get while running: groovy eos.groovy -b core -p deploy.properties -t primary validate. We are using an Oracle Database and have created the eos and flowable databases. Our DBA ran into issues created the DB's due to the unclear documentation, but was able to get it working. However, the instructions for the flowable database were unclear where all it says is this: Database schema is defined by username. No further action is required. Nonetheless, we have the necessary configs for the databases, but are still running into problems when validating.

    Hoping someone can give us some sort direction as to what we can do from here to get this working. Any additional steps we need to make or something we need to update in the deploy.properties file?





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    Muhammad Hasnain
    Knowledge Community Shared Account
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  • 2.  RE: Database Connectivity

    Employee
    Posted 05-24-2023 17:08

    Please create a technical support case, either via the Support Portal or by sending email to support@precisely.com. One of our support engineers will be happy to provide the help you're seeking.

    Thank you, 
    Steve



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    Steven Charloff
    Precisely Software Inc.
    Clayton NC
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  • 3.  RE: Database Connectivity

    Posted 05-24-2023 17:21

    Thank you Steve, I will get right on that. 

    Best,
    Muhammad



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    Muhammad Hasnain
    Knowledge Community Shared Account
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