Marrianna,
You may want to open a support ticket and have this worked through support. The next step would be to examine the Job Monitor log for the import and review the settings at the top of the file to confirm they reflect what is in the Scheduled Import's Import Options. The Scheduled Import, the Job Monitor Log, and possibly the logs associated with the worker that processed the job should all be included in the support ticket.
-Brian
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Brian Zupke | Senior Technical Support Engineer
Winshuttle North America | 909-900-9179
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Original Message:
Sent: 08-05-2022 16:09
From: Marrianna Martinez
Subject: Category Import Templates Not Recognizing Impot Options
Thanks Brian, I was able to recreate this issue in our UAt environment and confirmed the import has the UpdateOnly option listed as well as the ValidateAfterSyncIn is set to true. Image below of all import options that are set. Do any of these possibly contradict one another? If these are correct, then I will be opening a support ticket.
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Marrianna Martinez
Manager of PRoduct Information
marrianna.martinez@omnisharedservices.com
Hajoca Corporation
Original Message:
Sent: 07-30-2022 19:44
From: Brian Zupke
Subject: Category Import Templates Not Recognizing Impot Options
Marrianna,
This should not happen. If you have verified that the import is configured to be Update Only (look at the settings at the beginning of the Import log file from the Job Monitor), then I recommend you open a Support ticket for it to be investigated.
-Brian
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Brian Zupke | Senior Technical Support Engineer
Winshuttle North America | 909-900-9179
Original Message:
Sent: 06-29-2022 08:04
From: Marrianna Martinez
Subject: Category Import Templates Not Recognizing Impot Options
We recently upgraded to v10 and are using category templates for some of our scheduled jobs that have a large amount of attributes mapped for the import template. We noticed that even when we set the Import Option to Update Only it is still trying to create items based on the primary keys of the repository. We also have Validateaftersyncin set to true, but the records do not validate after import.
Has anyone else experienced this issue with category templates not recognizing import options of the scheduled job?
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Marrianna Martinez
Manager of PRoduct Information
marrianna.martinez@omnisharedservices.com
Hajoca Corporation
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