Automate

Hi, we have multiple ECC instances corresponding to different business units.

For 1 of the ECC instances (let's call it instance A), we're able to use "Add Long Text" (see below image in which the list of available long text fields show up - I tried in MM02 and ME22N):

But for the other ECC instance (instance B), below error comes up upon clicking "Add Long Text" (I tried in MM02 and ME22N, and the same error) - "long text objects not available":

Could something be missing or needs to be configured for ECC instance B? We're using WFM AutomateFM 20.3.1 for both ECC instances (I did double check via this guide) and Studio 20.3.1 (64 bit).

Please let me know if you have any suggestions on how to determine root cause for above issue and possible further investigation or resolution steps. Thank you !

Please compare the entries in this table in both systems: /WINSHTLQ/LTXMAP

This is Winshuttle specific customizing that is part of the "Add Long Text" functionality in the WFM. 

You should see entries for your Tcodes and specific long text objects included. 

------------------------------
Jayasri Varyani
SE
Precisely Software Inc.

Original Message:
Sent: 12-11-2024 04:32
From: Allan Tiongson
Subject: "Add Long Text" feature not working

Hi, we have multiple ECC instances corresponding to different business units.

For 1 of the ECC instances (let's call it instance A), we're able to use "Add Long Text" (see below image in which the list of available long text fields show up - I tried in MM02 and ME22N):

But for the other ECC instance (instance B), below error comes up upon clicking "Add Long Text" (I tried in MM02 and ME22N, and the same error) - "long text objects not available":

Could something be missing or needs to be configured for ECC instance B? We're using WFM AutomateFM 20.3.1 for both ECC instances (I did double check via this guide) and Studio 20.3.1 (64 bit).

Please let me know if you have any suggestions on how to determine root cause for above issue and possible further investigation or resolution steps. Thank you !

------------------------------
Allan Tiongson
Global S&OP Advisor
Chevron U.S.A. Inc.
------------------------------

@Jayasri Varyani @Sigrid Kok Thanks for the prompt response. Indeed, only instance A has entries in the table:

No values for Instance B:

Both instances, though, have the same WFM installed. What needs to be done then for instance B? Or anything else that I need to check?

------------------------------
Allan Tiongson
Global S&OP Advisor
Chevron U.S.A. Inc.

Original Message:
Sent: 12-12-2024 09:43
From: Jayasri Varyani
Subject: "Add Long Text" feature not working

Please compare the entries in this table in both systems: /WINSHTLQ/LTXMAP

This is Winshuttle specific customizing that is part of the "Add Long Text" functionality in the WFM. 

You should see entries for your Tcodes and specific long text objects included. 

------------------------------
Jayasri Varyani
SE
Precisely Software Inc.

Original Message:
Sent: 12-11-2024 04:32
From: Allan Tiongson
Subject: "Add Long Text" feature not working

Hi, we have multiple ECC instances corresponding to different business units.

For 1 of the ECC instances (let's call it instance A), we're able to use "Add Long Text" (see below image in which the list of available long text fields show up - I tried in MM02 and ME22N):

But for the other ECC instance (instance B), below error comes up upon clicking "Add Long Text" (I tried in MM02 and ME22N, and the same error) - "long text objects not available":

Could something be missing or needs to be configured for ECC instance B? We're using WFM AutomateFM 20.3.1 for both ECC instances (I did double check via this guide) and Studio 20.3.1 (64 bit).

Please let me know if you have any suggestions on how to determine root cause for above issue and possible further investigation or resolution steps. Thank you !

------------------------------
Allan Tiongson
Global S&OP Advisor
Chevron U.S.A. Inc.
------------------------------

Hmm looks like something was not exeuted fully with the WFM install in your instance B. 

You can simply add the entries in the table to match your instance A Or you could try re-installing the WFM with the help of your BASIS team.. 

Please create a support ticket for further guidance on installation steps. 

Jayasri

@Jayasri Varyani @Sigrid Kok Thanks for the prompt response. Indeed, only instance A has entries in the table:

No values for Instance B:

Both instances, though, have the same WFM installed. What needs to be done then for instance B? Or anything else that I need to check?

------------------------------
Allan Tiongson
Global S&OP Advisor
Chevron U.S.A. Inc.

Original Message:
Sent: 12-12-2024 09:43
From: Jayasri Varyani
Subject: "Add Long Text" feature not working

Please compare the entries in this table in both systems: /WINSHTLQ/LTXMAP

This is Winshuttle specific customizing that is part of the "Add Long Text" functionality in the WFM. 

You should see entries for your Tcodes and specific long text objects included. 

------------------------------
Jayasri Varyani
SE
Precisely Software Inc.

Original Message:
Sent: 12-11-2024 04:32
From: Allan Tiongson
Subject: "Add Long Text" feature not working

Hi, we have multiple ECC instances corresponding to different business units.

For 1 of the ECC instances (let's call it instance A), we're able to use "Add Long Text" (see below image in which the list of available long text fields show up - I tried in MM02 and ME22N):

But for the other ECC instance (instance B), below error comes up upon clicking "Add Long Text" (I tried in MM02 and ME22N, and the same error) - "long text objects not available":

Could something be missing or needs to be configured for ECC instance B? We're using WFM AutomateFM 20.3.1 for both ECC instances (I did double check via this guide) and Studio 20.3.1 (64 bit).

Please let me know if you have any suggestions on how to determine root cause for above issue and possible further investigation or resolution steps. Thank you !

------------------------------
Allan Tiongson
Global S&OP Advisor
Chevron U.S.A. Inc.
------------------------------

hi @Jayasri Varyani How do I add entries to the table? I tried via t-code SM30 but it doesn't allow me. I'll check internally with the folks who updated the WFM last time. Will raise a support ticket as needed. Thank you. 

Hmm looks like something was not exeuted fully with the WFM install in your instance B. 

You can simply add the entries in the table to match your instance A Or you could try re-installing the WFM with the help of your BASIS team.. 

Please create a support ticket for further guidance on installation steps. 

Jayasri

@Jayasri Varyani @Sigrid Kok Thanks for the prompt response. Indeed, only instance A has entries in the table:

No values for Instance B:

Both instances, though, have the same WFM installed. What needs to be done then for instance B? Or anything else that I need to check?

------------------------------
Allan Tiongson
Global S&OP Advisor
Chevron U.S.A. Inc.

Original Message:
Sent: 12-12-2024 09:43
From: Jayasri Varyani
Subject: "Add Long Text" feature not working

Please compare the entries in this table in both systems: /WINSHTLQ/LTXMAP

This is Winshuttle specific customizing that is part of the "Add Long Text" functionality in the WFM. 

You should see entries for your Tcodes and specific long text objects included. 

------------------------------
Jayasri Varyani
SE
Precisely Software Inc.

Original Message:
Sent: 12-11-2024 04:32
From: Allan Tiongson
Subject: "Add Long Text" feature not working

Hi, we have multiple ECC instances corresponding to different business units.

For 1 of the ECC instances (let's call it instance A), we're able to use "Add Long Text" (see below image in which the list of available long text fields show up - I tried in MM02 and ME22N):

But for the other ECC instance (instance B), below error comes up upon clicking "Add Long Text" (I tried in MM02 and ME22N, and the same error) - "long text objects not available":

Could something be missing or needs to be configured for ECC instance B? We're using WFM AutomateFM 20.3.1 for both ECC instances (I did double check via this guide) and Studio 20.3.1 (64 bit).

Please let me know if you have any suggestions on how to determine root cause for above issue and possible further investigation or resolution steps. Thank you !

------------------------------
Allan Tiongson
Global S&OP Advisor
Chevron U.S.A. Inc.
------------------------------

Hi Allan

Maybe it's a permission issue.  I can edit the values in SM30

Hope you can resolve it with your Basis team!

Best Regards,

Sigrid

hi @Jayasri Varyani How do I add entries to the table? I tried via t-code SM30 but it doesn't allow me. I'll check internally with the folks who updated the WFM last time. Will raise a support ticket as needed. Thank you. 

Hmm looks like something was not exeuted fully with the WFM install in your instance B. 

You can simply add the entries in the table to match your instance A Or you could try re-installing the WFM with the help of your BASIS team.. 

Please create a support ticket for further guidance on installation steps. 

Jayasri

@Jayasri Varyani @Sigrid Kok Thanks for the prompt response. Indeed, only instance A has entries in the table:

No values for Instance B:

Both instances, though, have the same WFM installed. What needs to be done then for instance B? Or anything else that I need to check?

------------------------------
Allan Tiongson
Global S&OP Advisor
Chevron U.S.A. Inc.

Original Message:
Sent: 12-12-2024 09:43
From: Jayasri Varyani
Subject: "Add Long Text" feature not working

Please compare the entries in this table in both systems: /WINSHTLQ/LTXMAP

This is Winshuttle specific customizing that is part of the "Add Long Text" functionality in the WFM. 

You should see entries for your Tcodes and specific long text objects included. 

------------------------------
Jayasri Varyani
SE
Precisely Software Inc.

Original Message:
Sent: 12-11-2024 04:32
From: Allan Tiongson
Subject: "Add Long Text" feature not working

Hi, we have multiple ECC instances corresponding to different business units.

For 1 of the ECC instances (let's call it instance A), we're able to use "Add Long Text" (see below image in which the list of available long text fields show up - I tried in MM02 and ME22N):

But for the other ECC instance (instance B), below error comes up upon clicking "Add Long Text" (I tried in MM02 and ME22N, and the same error) - "long text objects not available":

Could something be missing or needs to be configured for ECC instance B? We're using WFM AutomateFM 20.3.1 for both ECC instances (I did double check via this guide) and Studio 20.3.1 (64 bit).

Please let me know if you have any suggestions on how to determine root cause for above issue and possible further investigation or resolution steps. Thank you !

------------------------------
Allan Tiongson
Global S&OP Advisor
Chevron U.S.A. Inc.
------------------------------

Hi, we have multiple ECC instances corresponding to different business units.

For 1 of the ECC instances (let's call it instance A), we're able to use "Add Long Text" (see below image in which the list of available long text fields show up - I tried in MM02 and ME22N):

But for the other ECC instance (instance B), below error comes up upon clicking "Add Long Text" (I tried in MM02 and ME22N, and the same error) - "long text objects not available":

Could something be missing or needs to be configured for ECC instance B? We're using WFM AutomateFM 20.3.1 for both ECC instances (I did double check via this guide) and Studio 20.3.1 (64 bit).

Please let me know if you have any suggestions on how to determine root cause for above issue and possible further investigation or resolution steps. Thank you !