MapInfo Pro

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MapInfo Pro license activation Problem

  • 1.  MapInfo Pro license activation Problem

    Posted 08-15-2021 02:08
    Can someone help with my MapInfo Pro 2019 license activation problem?
    My maintenance time expired in June 2020. It means I can use MapInfo Pro 2019.2.
    When I reinstalled the software, I entered the customer number and serial number, but it could not be activated. I have to reinstall because my hard disk is damaged. I could not get a transfer license.
    Emailing for Manual Activation is not helpful.
    Please advise.

    ------------------------------
    Kyaw Z. Win
    Knowledge Community Shared Account
    ------------------------------


  • 2.  RE: MapInfo Pro license activation Problem

    Employee
    Posted 08-15-2021 22:23
    Kyaw,

    You will need to contact Precisely Tech Support. They should be able to help.


    Regards,
    Andrei

    ------------------------------
    Andrei Veselov
    Precisely
    Troy NY
    ------------------------------



  • 3.  RE: MapInfo Pro license activation Problem

    Posted 08-17-2021 12:54
    Hi Andrei,
    Thank you for your suggestion.
    Could you please let me know how to contact Precisely Tech Support?
    Regards,
    Kyaw

    ------------------------------
    Kyaw Z. Win
    Knowledge Community Shared Account
    ------------------------------



  • 4.  RE: MapInfo Pro license activation Problem

    Employee
    Posted 08-17-2021 13:13
    Hello Kyaw,

    You can find contact information here:
    https://support.precisely.com/contact/

    Best regards,
    Andrei

    ------------------------------
    Andrei Veselov
    Precisely
    Troy NY
    ------------------------------



  • 5.  RE: MapInfo Pro license activation Problem

    Posted 10-04-2021 13:48
    Hi Andrei,
    Thank you for your suggestion.
    Unfortunately I cannot contact to the support via your link.
    It shows:

    I used MapInfo & Discover for a long time started from 2001. I always upset that kind of license verification. Now my license MapInfo & Discover is useless.


    ------------------------------
    Kyaw Z. Win
    Knowledge Community Shared Account
    ------------------------------



  • 6.  RE: MapInfo Pro license activation Problem

    Employee
    Posted 10-05-2021 00:23

    Hi Kyaw,

    I have created a support case and emailed you in the past few minutes.
    Please respond to the email and I can assist further as required.

    Kind Regards,

    Terry



    ------------------------------
    Terry Hunt
    Software Support Engineer
    Precisely
    Sydney, Australia
    ------------------------------
    ------------------------------



  • 7.  RE: MapInfo Pro license activation Problem

    Posted 10-05-2021 07:41

    Dear Terry,

    Thank you for your kind support.

    If you need any information about our license, please let me know.

    Best Regards,

    Kyaw

     

    Sent from Mail for Windows

     






  • 8.  RE: MapInfo Pro license activation Problem

    Employee
    Posted 10-06-2021 20:13

    Hi Kyaw,

    I have created a case and replied to the two email addresses we have on file for you.
    Please check your junk/spam folder for two emails from support@precisely.com and reply with the requested Serial Number details.

    If you are unable to see either email, please use the Reply Privately option in this thread with you Serial Number information.

    Kind Regards,
    Terry



    ------------------------------
    Terry Hunt
    Software Support Engineer
    Precisely
    Sydney, Australia
    ------------------------------
    ------------------------------



  • 9.  RE: MapInfo Pro license activation Problem

    Posted 10-07-2021 00:51
    Edited by Peter Horsbøll Møller 10-07-2021 02:23

    Dear Terry,

    Thank you for your support.

    Unfortunately I cannot reply email to support@precisely.com.

    The license info are as follow:

    Customer No. xxxxxxxx (has been removed by admin)

    Serial Number: xxxxxxxxxxx (has been removed by admin)

    User Name: Kyaw Z. Win

    Company: Resource & Environment Myanmar Co.,Ltd.

    Email: kyawzw@enviromyanmar.net

    I hope that will helpful for you.

    Best Regards,

    Kyaw

     

     

    Sent from Mail for Windows

     






  • 10.  RE: MapInfo Pro license activation Problem

    Employee
    Posted 10-07-2021 02:41

    Hi Kyaw,

    The Serial Number you passed on shows you are a Datamine client and I am unable to assist.

    Please be advised that technical support (including licensing) for this product is no longer being handled by Precisely (for a few years now) and you will need to contact Datamine directly to get this issue resolved. 

    The contact details for Datamine are:

    For Canada and US customers:
    Email: support.na@dataminesoftware.com/" rel="noopener">Support.na@dataminesoftware.com
    Phone: 705-688-0101

    Email:   Support.discover@dataminesoftware.com
    Phone: +61 7 3248 0004
    Web: www.dataminediscover.com

    Please let me know if you do not get a response from either of the above options.

    Kind Regards,
    Terry



    ------------------------------
    Terry Hunt
    Support Engineer
    Precisely
    Sydney, Australia
    ------------------------------
    ------------------------------



  • 11.  RE: MapInfo Pro license activation Problem

    Posted 10-07-2021 03:36
    Hi Terry,
    Thank you for your response.
    I will contact them shortly.
    Could you please let me know what is different between Datamine & Precisely?
    What I understand is all are under datamines when they handover from Pitney Bowes.
    Thanks,
    Kyaw






  • 12.  RE: MapInfo Pro license activation Problem

    Employee
    Posted 10-07-2021 17:45

    Hi Kyaw,

    Precisely is the ex Pitney Bowes Software and Data business, which develops and maintains MapInfo Pro and several other products.

    Our partner Datamine develops and maintains the Discover Suite that can be incorporated with MapInfo Pro.
    Discover was part of Precisely, the Discover Suite product was separated into their own company a few years ago i.e. Datamine.
    When this occurred, all Discover clients also moved to Datamine.

    Precisely and Datamine continue to work together and support the integration of our products.
    Clients should always approach any support with the company they have purchased the product from and the support teams from each will liaise with each other for any overlapping items as required.

    I know the Datamine Support team will be able to assist with your enquiry. Please pass on your licensing details and issue with download and activation.

    Kind Regards,
    Terry



    ------------------------------
    Terry Hunt
    Support Engineer
    Precisely
    Sydney, Australia
    ------------------------------
    ------------------------------



  • 13.  RE: MapInfo Pro license activation Problem

    Posted 10-08-2021 02:37

    Hi Terry,

    Thank you for your clear explanation.

    I hope to get positive solution from Datamine.

    Thanks,

    Kyaw

     

    Sent from Mail for Windows