Geocoding

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  • 1.  Losing Credits for Unsuccessful Geocoding

    Posted 03-18-2022 01:10
    I have recently signed up for Geocoding and am attempting my first job using my Council's AMS addresses.
    My first attempt geocoded zero features because I had one incorrect parameter.
    My second attempt failed with a timeout error (see below:)
    My third attempt failed halfway through because I had run out of credits.

    My question is, why are credits charged for unsuccessful geocoding?

    I consider it rather bad form, especially in the second attempt when, through no fault of mine, I was kicked out of the Precisely server.

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    David Murphy
    SWAN HILL RURAL CITY COUNCIL
    Swan Hill VIC
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  • 2.  RE: Losing Credits for Unsuccessful Geocoding

    Employee
    Posted 03-18-2022 05:59
    Hi David

    Have you tried reaching out to our support team at support@precisely.com?
    I' not sure what can be done but I'd recommend raising the issue through this channel.

    I'd always recommend testing the services with a smaller amount of records to make sure it works as expected. I know that doesn't help you now.

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    Peter Horsbøll Møller
    Principal Presales Consultant | Distinguished Engineer
    Precisely | Trust in Data
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