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  • 1.  Job getting balancing error - Key not found error

    Posted 11-10-2021 07:25



    May you please help us identify what error is causing AC3714CD job to fail.   Please see attachment for ACR definition of the job and outputs.  


    Attached files

    Balancing error.docx


  • 2.  RE: Job getting balancing error - Key not found error

    Posted 11-10-2021 09:41

    Hi Diogo,

    The return you are receiving indicates that the record that you specified was not found in the input file. As a result, the system did not process the fields within the record. Please verify the position, length, and spelling of the key value for that record.

    If the issue persists after verifying the integrity of the above values, I recommend opening a support ticket for further assistance. When opening the ticket please provide both batch cards and a sample input source for testing / review. 

    Matthew Kennedy