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  • 1.  FTP

    Posted 08-28-2020 10:44

    Does Infogix support FTP for sending dumps? or is HTTPS the only method for sending diagnostic data?

    If so, do you support SFTP or FTPS?

    is anonymous FTP supported? or will you provide username and password for this.

    Thank you


    Sincerely Ruben

  • 2.  RE: FTP

    Posted 08-28-2020 10:55

    Yes, we support HTTPS and SFTP.

    Attachments of 20MB or less can be uploaded via HTTPS to a ticket within the ticket view.

    For attachments larger than 20MB, we have an SFTP site. We don't support anonymous connections to the SFTP site. The connection information and credentials can be requested within the relative ticket and will be shared by the Support team.