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Error occurred whilst calculating coordinates for the Job(s)

  • 1.  Error occurred whilst calculating coordinates for the Job(s)

    Posted 11-30-2020 18:17
      |   view attached
    Hi all,

    Has anyone encountered this error before "Error occurred whilst calculating coordinates for the Job(s)" in Confirm Connect. This error only started to happen after we updated to Confirm Connect version 20.10.2.15099, the native container version is 20.20.1.15622.

    Please see attached screenshot.

    Any help to correct this error would be greatly appreciated.

    Kind regards

    ------------------------------
    Kevin Charnley
    Highway Maintenance Manager
    Highway Services
    Nottingham City Council
    ------------------------------


  • 2.  RE: Error occurred whilst calculating coordinates for the Job(s)

    Posted 12-09-2020 09:18
    Hi Kevin,

    This can sometimes occur when there is a lock in the Database.

    Take a look at this Knowledge Article, for more information - Troubleshooting SQL Server database deadlocks in Confirm (precisely.com)

    If this issue still persists, then please don't hesitate to raise this with Technical Support.

    Kind regards,
    Steve

    ------------------------------
    Steve Bish
    Senior Software Support Analyst
    Confirm
    ------------------------------



  • 3.  RE: Error occurred whilst calculating coordinates for the Job(s)

    Posted 12-10-2020 03:39

    Morning Steve,

     

    Thank you for this information, we have recently updated all our mobile devices to the latest version of Confirm Connect which seems to have rectified the problem.

     

    Kind regards

     

    Kevin Charnley

    Highway Maintenance Manager

    Highway Services