MapInfo Pro

Hello.
We are using MI PRO 2019.3 to try and open a WMTS Server.
The sample servers provided can all be accessed ok to generate tiles, but when we try to add and access a new URL, we get the following error:


This does not seem to be a server side error, as the WMTS opens and functions perfectly well in QGIS / ArcGIS Map Server. 
Is this something we can get around?
Sorry, we can't provide the URL as it the data is subject to license agreement.

------------------------------
John Bradford
KNIGHT KAVANAGH & PAGE
Bury
------------------------------

Hi

would you be able to share the url with our support team? Hard to otherwise provide any help.

And you are certain it's a WMTS server and not a TMS Tile Server?

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
------------------------------

Original Message:
Sent: 07-12-2021 06:03
From: John Bradford
Subject: WMTS issue

Hello.
We are using MI PRO 2019.3 to try and open a WMTS Server.
The sample servers provided can all be accessed ok to generate tiles, but when we try to add and access a new URL, we get the following error:


This does not seem to be a server side error, as the WMTS opens and functions perfectly well in QGIS / ArcGIS Map Server.
Is this something we can get around?
Sorry, we can't provide the URL as it the data is subject to license agreement.

------------------------------
John Bradford
KNIGHT KAVANAGH & PAGE
Bury
------------------------------

Original Message:
Sent: 7/15/2021 12:49:00 PM
From: Peter Horsbøll Møller
Subject: RE: WMTS issue

Hi

would you be able to share the url with our support team? Hard to otherwise provide any help.

And you are certain it's a WMTS server and not a TMS Tile Server?

------------------------------
Peter Horsbøll Møller
Principal Presales Consultant | Distinguished Engineer
Precisely | Trust in Data
------------------------------

Original Message:
Sent: 07-12-2021 06:03
From: John Bradford
Subject: WMTS issue

Hello.
We are using MI PRO 2019.3 to try and open a WMTS Server.
The sample servers provided can all be accessed ok to generate tiles, but when we try to add and access a new URL, we get the following error:


This does not seem to be a server side error, as the WMTS opens and functions perfectly well in QGIS / ArcGIS Map Server.
Is this something we can get around?
Sorry, we can't provide the URL as it the data is subject to license agreement.

------------------------------
John Bradford
KNIGHT KAVANAGH & PAGE
Bury
------------------------------